Refund policy

At Radius Inc, customer satisfaction is an important part of our shopping experience. We carefully select our products and aim to ensure that every order meets customer expectations.

This Refund & Return Policy explains how we manage return requests, refunds, damaged merchandise, and other purchase-related concerns.

Policy Scope

This Policy applies to merchandise purchased directly through our official website and delivered within the United States.

Our collection includes handcrafted felt creations, decorative animal figures, ornaments, imaginative gift items, and related decorative accessories.

Returns are subject to the conditions described below and any applicable consumer protection laws.

30-Day Return Window

We accept eligible return requests made within 30 calendar days of the delivery date.

Customers wishing to return an item should contact our support team within this period to begin the process.

Requests received after 30 days may be considered individually but are not guaranteed to qualify for a voluntary return.

This time limit does not restrict any rights or remedies provided by applicable law.

Conditions for Returns

For returns based on personal preference, unwanted purchases, or changes of mind, products must generally meet the following requirements:

Remain unused and in acceptable original condition
Be free from stains, odors, or customer-caused damage
Include all originally supplied parts and accessories
Be securely packaged for return transportation
Be accompanied by an order number or other proof of purchase

Original packaging is preferred when reasonably available.

Products returned with missing components, alterations, or signs of improper handling may be subject to a reduced refund or refusal of a voluntary return, where permitted by law.

Handmade Characteristics

Many items in our collection feature handcrafted details, soft textile materials, and individually finished decorative elements.

Small differences in stitching, texture, proportions, or color placement may naturally occur between pieces.

These variations may be part of the item's individual character, provided the product remains consistent with its advertised description and quality.

Customers remain entitled to appropriate remedies when merchandise arrives defective, damaged, or materially different from what was represented.

Non-Returnable & Special Orders

Certain merchandise may have specific return restrictions, including:

Personalized or customized creations
Made-to-order or specially requested products
Products clearly identified as final sale
Other items specifically designated as non-returnable before purchase

These restrictions apply only where permitted by law and will be communicated when applicable.

Products that arrive defective, incorrect, or materially inconsistent with their descriptions remain eligible for legally required remedies regardless of voluntary return restrictions.

How to Request a Return

Before sending merchandise back, please contact our customer support team:

Email: info@radiusmade.com
Phone: +1 (801) 532-0467

Include your order number, the item being returned, and a brief explanation of your request.

Photographs may be requested when necessary to evaluate product condition or delivery concerns.

After reviewing the request, we will provide return instructions and the appropriate shipping address.

Please do not ship returns directly to our listed business address unless our support team specifically instructs you to do so.

Using the provided return instructions helps us identify and process returned merchandise efficiently.

Return Shipping Expenses

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

For eligible returns involving personal preference, an incorrect selection, or a change of mind, customers are responsible for return shipping charges unless otherwise stated.

Returns Due to Our Error

When an item is confirmed to be defective, damaged upon arrival, incorrectly supplied, or materially different from its description, we will arrange an appropriate remedy.

Where a return is necessary, we will provide a prepaid shipping label or cover reasonable return shipping costs as appropriate.

Original shipping charges are generally not refunded for voluntary returns unless otherwise required by law.

Damaged, Defective & Incorrect Products

We encourage customers to inspect their orders promptly upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us preferably within 7 calendar days so we can investigate the issue efficiently.

When possible, provide:

Your order number
A description of the problem
Clear photographs showing the affected merchandise
Packaging photographs, if relevant

We will review the reported issue and determine an appropriate resolution.

Depending on the circumstances, this may include a replacement, full or partial refund, or another suitable remedy.

The suggested seven-day notification period does not eliminate statutory rights relating to defective or incorrectly supplied merchandise.

Refund Review & Processing

After an authorized return arrives, our team will examine the merchandise and confirm whether it meets the relevant return conditions.

Customers will be notified once the return has been reviewed.

Approved refunds are issued to the original payment method used for the purchase.

We generally initiate approved refunds within 5 business days after completing the return inspection.

Once issued, funds may take approximately 7–14 business days to appear, depending on the payment provider and financial institution.

Any applicable deductions will be explained before the refund is finalized.

Refunds and cancellation payments required by law will be processed within the applicable legal timeframe.

Exchanges & Replacements

We do not currently provide direct exchanges for different products, colors, or styles.

Customers seeking another item may return their original eligible purchase and place a separate order.

When merchandise is damaged, defective, or incorrectly supplied, we may offer a replacement without requiring a new purchase.

Replacement availability depends on inventory and the nature of the issue.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not entered shipment processing may be eligible for cancellation.

Once an order has shipped, cancellation may no longer be possible. Eligible merchandise may instead be returned according to this Policy.

If we are unable to fulfill an order, we will provide an appropriate refund in accordance with our Shipping Policy and applicable law.

Gift Purchases

Returns involving merchandise purchased as gifts are generally processed using the original order information.

Unless otherwise arranged or required by law, approved refunds will be returned to the original purchaser's payment method.

We may request order confirmation details to verify gift-related return requests.

Product Care & Handling

Our felt decorations, handcrafted-style figures, and textile accessories may contain delicate materials or attached decorative components.

Customers should follow the care and handling recommendations provided with each product.

Damage resulting from improper use, unauthorized modification, unsuitable cleaning methods, or normal wear may affect eligibility for voluntary returns.

These conditions do not limit remedies for manufacturing defects or other issues covered by applicable consumer protection laws.

Policy Revisions

Radius Inc may update this Policy as our products, services, or business procedures evolve.

The latest version will be made available on our website.

Updates will not retroactively remove applicable rights associated with previous purchases.

Contact Our Support Team

For assistance with returns, refunds, product concerns, or order cancellations, please contact:

Radius Inc
Email: info@radiusmade.com
Phone: +1 (801) 532-0467
Address: 6575 S Redwood Rd Ste 206, Taylorsville, UT 84123, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM