Shipping policy

At Radius Inc, we aim to make every shopping experience simple, reliable, and enjoyable. This Shipping Policy outlines how orders are prepared, shipped, and delivered, along with important information about shipping charges, tracking, and delivery assistance.

Shipping Destinations

We currently offer shipping exclusively within the United States.

Available delivery destinations are determined during checkout. Orders placed with unsupported shipping addresses cannot be fulfilled and may be canceled with a refund.

Preparing Your Order

Our collection features handcrafted felt characters, decorative ornaments, animal-inspired accessories, imaginative gifts, and other charming handmade creations.

We typically prepare orders for shipment within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Certain products, particularly those requiring additional preparation or special packaging, may need more time. Any applicable extended processing period will be communicated when available.

Shipping Services & Charges

We use established shipping providers, which may include USPS, UPS, FedEx, or other suitable delivery services.

Shipping methods are selected based on package characteristics, destination, and service availability.

Free standard shipping is available on eligible U.S. orders of $68 or more.

Eligibility is based on the merchandise subtotal after discounts and before applicable taxes.
Standard shipping charges for orders below $68 are displayed at checkout.
Any available expedited delivery options and additional charges are shown before payment.

The shipping costs presented at checkout will apply to your order.

Estimated Delivery

Delivery estimates may be displayed during checkout or provided after an order has been dispatched.

Actual arrival dates depend on the destination, selected shipping service, and carrier operations.

Severe weather, transportation disruptions, public holidays, and unexpected circumstances may occasionally affect delivery schedules.

We will make reasonable efforts to keep customers informed when significant shipping issues arise.

Shipment Confirmation & Tracking

Once your package has been dispatched, we will send a shipment confirmation email containing tracking details when available.

Tracking information may take some time to appear in the carrier's system.

Customers can use the tracking link provided to follow the shipment's progress.

Address Accuracy

To help ensure successful delivery, please enter complete and correct shipping information when placing your order.

This includes the recipient's name, street address, apartment or suite number where applicable, city, state, and ZIP code.

If an address correction is needed, contact our support team promptly.

We will attempt to accommodate changes before dispatch, although modifications cannot be guaranteed once a shipment has entered the delivery network.

Additional reshipping costs resulting from incorrect address information may apply where permitted by law.

Careful Packaging

We understand that handcrafted creations often feature delicate textures, soft materials, and intricate decorative details.

Our products are packed using suitable protective materials intended to reduce movement and help maintain their condition during transportation.

As many items are individually handcrafted, slight differences in appearance, texture, or finishing may occur naturally. Such variations do not affect customers' rights regarding products that arrive damaged, defective, or incorrectly described.

Delayed or Unavailable Items

Occasionally, an unexpected inventory issue or fulfillment delay may prevent an order from shipping within the originally communicated timeframe.

If this happens, we will contact the customer with an updated shipping estimate and appropriate options, including accepting the delay or canceling for a prompt refund, as required by applicable law.

If we are unable to fulfill an order, we will arrange a refund to the original payment method.

Lost, Damaged, or Incorrect Deliveries

If your package arrives damaged, contains an incorrect item, or cannot be located, please contact us as soon as reasonably possible.

To assist our review, include:

Your order number and contact information
A description of the delivery or product issue
Photographs of damaged items and packaging, if available

Our team will review the circumstances and may coordinate with the shipping provider when necessary.

Depending on the situation, an appropriate resolution may include a replacement, refund, or another remedy consistent with our Refund & Return Policy and applicable consumer protection laws.

Product Handling & Safety

Some handcrafted decorations and felt accessories may include small attachments, hanging cords, or delicate components.

Please review the intended use, age recommendations, and safety instructions listed on individual product pages.

Decorative products should be used as intended and kept away from young children when they contain small or potentially hazardous components.

Changes to This Policy

Radius Inc may revise this Shipping Policy to reflect updates to fulfillment procedures, delivery services, or applicable requirements.

The most recent version will be published on our website. Changes will not override rights applicable to orders already placed.

Contact Our Team

For assistance with shipping charges, delivery status, tracking information, or order-related concerns, please contact:

Radius Inc
Email: info@radiusmade.com
Phone: +1 (801) 532-0467
Address: 6575 S Redwood Rd Ste 206, Taylorsville, UT 84123, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM